Refund policy

Return & Refund Policy

Easy Furniture Co

At Easy Furniture Co, we want you to shop with confidence. We understand that purchasing furniture is an important decision, and we aim to provide clear, fair return and refund procedures.

Please review this policy before placing an order.

1. 14-Day Change-of-Mind Returns

We accept eligible change-of-mind return requests within 14 calendar days of delivery.

To qualify for a voluntary return:

Merchandise must be unused, unassembled, and in its original condition.
Merchandise must be free of damage, stains, scratches, alterations, and signs of use.
Items must be returned in their original manufacturer or supplier packaging, including protective packing materials.
All parts, hardware, accessories, and assembly instructions must be included.
Proof of purchase is required.

Furniture that has been assembled, installed, or used is not eligible for a voluntary change-of-mind return.

The 14-day period begins on the date the merchandise is delivered. Customers must contact us within that period to request return authorization.

These conditions do not restrict any rights customers may have under applicable law regarding damaged, defective, incorrect, or misrepresented merchandise.

2. How to Request a Return

To request a return, email thefurnitureco26@gmail.com with:

Your order number
The item you wish to return
The reason for your return
Photographs, if the item is damaged, defective, or incorrect

Please do not ship merchandise back without receiving return authorization and instructions.

Because our products are fulfilled through different suppliers, return destinations may vary. We will provide the appropriate return address and instructions after reviewing your request.

For approved voluntary returns, please ship the merchandise within 7 calendar days of receiving return instructions, unless we agree to another timeframe or applicable law requires otherwise.

Merchandise sent to an unauthorized address may be delayed or may not be recoverable.

3. Return Shipping Costs

Change-of-mind returns

Customers are responsible for return-shipping costs when returning merchandise because of a change of mind, personal preference, or other reason unrelated to a product defect or fulfillment error.

Furniture can be bulky, heavy, and expensive to transport. Return-shipping charges vary depending on the item's size, weight, location, and carrier requirements.

Customers are encouraged to obtain a shipping estimate before deciding to proceed with a voluntary return.

Damaged, defective, or incorrect merchandise

If an item arrives damaged, is defective, or is not the product ordered, Easy Furniture Co will cover necessary return-shipping costs when a return is required.

We may arrange a suitable return method or provide other instructions depending on the circumstances.

Customers should contact us before arranging return transportation for these issues.

4. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If you discover damage, missing components, a defect, or an incorrect item, contact us as soon as reasonably possible at thefurnitureco26@gmail.com.

Include your order number, a description of the problem, and photographs when available.

Depending on the issue and applicable law, an appropriate resolution may include:

Replacement parts
Repair or another suitable correction
Replacement merchandise
A full or partial refund, where appropriate

We will review each situation and communicate the next steps.

Assembly, use, or disposal of original packaging does not automatically eliminate any legal rights or remedies relating to defective, damaged, incorrect, or misrepresented merchandise.

5. Non-Returnable Merchandise

For voluntary change-of-mind returns, the following merchandise is not eligible:

Furniture that has been assembled, installed, or used
Merchandise that is damaged, altered, stained, or shows signs of use after delivery
Items without their original packaging or required components
Personalized or custom-made merchandise, when clearly identified as such before purchase
Items expressly identified as final sale or non-returnable before purchase, where permitted by law

These exclusions do not apply where a return, refund, or other remedy is required by applicable law.

6. Refunds

Once an authorized voluntary return has been received and inspected, we will notify you whether the return meets the eligibility requirements.

Approved refunds will be issued to the original payment method.

We aim to initiate approved voluntary-return refunds within 10 business days after completing the return inspection. Your financial institution may require additional time to post the funds.

For voluntary change-of-mind returns, original outbound shipping charges are generally nonrefundable, unless otherwise required by law.

We do not charge a separate restocking fee for eligible voluntary returns. Customers remain responsible for applicable return-shipping costs.

Refunds required by law, including refunds for qualifying canceled or unshipped orders, will be processed within the applicable legal deadlines rather than the voluntary-return timeframe above.

7. Order Cancellations

If you need to cancel an order, please contact us as soon as possible at thefurnitureco26@gmail.com.

We will attempt to cancel the order before it enters shipment processing, but cancellation cannot be guaranteed once fulfillment is underway.

If an order has already shipped, an ordinary change-of-mind request will generally be handled under the return requirements in this policy.

If we cannot fulfill or ship your order within the promised timeframe, we will notify you and provide the cancellation and refund options required by applicable law.

8. Exchanges

We do not currently offer direct exchanges for voluntary changes in color, style, or personal preference.

Customers may request an eligible return and place a separate order for the preferred item.

If an item is damaged, defective, or incorrect, please contact us so we can arrange an appropriate resolution.

9. Consumer Rights

This policy is intended for purchases through our United States storefront.

Nothing in this policy limits or excludes rights or remedies that cannot legally be waived under applicable federal or state consumer protection laws.

Where applicable law provides additional protections, those protections take precedence over conflicting provisions of this policy.